Our Call To Apple...

Was a much different experience than that of the call we made to Microsoft...

In order to talk to Microsoft you need to be a Gold Reseller of their products, in order to talk to Apple, you just need to be a customer that buys their products...

We were quite pleased with our experience we had with Apple and their attempt to resolve our battery issue...

Without any adieu, we'll just let you know that our Battery is working properly again, but what we did to fix it is still a mystery...

First they wanted us to note where the battery was currently and note the time, then they wanted us to put our phone into Airplane mode from "Settings" then put the iPhone into sleep by the Sleep button, DO NOT let it go into sleep...

Must be left in sleep mode for 4 hours, then they wanted us to take screen shots from setting/battery top to bottom for the last 24 hours then the last 7 days with the Clock Icon Toggled...

sidenote: we really don't know what they meant by toggling the clock icon, we just assumed they wanted it enabled...

Come to find out, it didn't matter, because they never asked us for the screenshots, so all that was for nothing...

They did ask us for the Battery Usage and the Standby in setting/battery...

They mentioned to us that Apple has changed the way Google Maps searches by using Satellites and your settings need to be changed to "While Using"...

In fact they wanted to make sure that all apps were changed to either While Using or Never, but when we went to change our settings only Google Maps was set to Always, the rest were While Using or Never...

So right there, just by changing this setting could be the reason our battery was being used much more after the 11.0.3 update, however, we didn't stop there...

Then we were told that we we're going to reset the phone back to a new phone which meant we were going to do a backup...

Well we thought twice about it, and told them that we already have a backup and we really didn't want to overwrite it, but we did anyway, just to be non-objective...

iTunes by default only saves one backup, in order to have multiple backups you need to copy the backups to ~library/Application Support/MobileSync/Backup/...

We only had one backup, so we overwrote our backup and are regretting we did, but will explain later why we regret that...

We of course connected our iPhone to our computer and after we did our backup we reset our phone and set it up as a New Phone from the iTunes menu...

You will be given two options from iTunes, restore from backup or Setup as a new Phone, we chose setup as new phone...

This way you don't have any apps loaded on the phone, only what the iPhone comes with, so you won't have your contacts, email, text messages etc etc...

We were now allowed to charge the phone, which was fine with us because we had no one to contact or reply to because our phone was empty, so it sat and charged...

We came back to the phone in about two hours and our battery was charged, so we unplugged and stared at the phone for a few minutes just staring at the battery symbol...

We decided right then and there that the battery wasn't going to go down, because we weren't using it :-D ...

The screenshots we made before the reset...

Messages is the highest usage of battery hands down, 44% is what we noticed in the 7 day view, Chrome was 2nd at 11%, and we don't even use Chrome, Safari was 9% our primary browser and Google Maps was 4%...

On the 24 hour view Chrome was at 33%, Messages 25% and Google Maps was 13%...

Currently it makes more sense, Messages 71%, settings 18% Safari 3% no Chrome, no Google Maps...

We went all day on Monday with nothing installed on our phone and the battery didn't dwindle down, but we didn't use it, so hard to tell...

So that night we did a restore from Backup which put all of our information and apps back on the phone with one exception, we lost all of our music...

When we looked in iTunes all of our playlists were gone and all of our music was gone off of our phone as well, but we didn't have time to troubleshoot...

We used the phone all day, made sure settings were set to never or while using, but we didn't have to change anything, they were already set to that...

We went all day, texted people, called people and the battery was hardly touched all day...

Now don't worry we have all of our music still on our computer, but it's all gone from iTunes and iPhone, which means we have to add it all again, fun fun...

sidenote: We just want to note the Advisor backed up our phone, not us, when WE backed up our phone all of our data came back, which means...we're still the Backup King :-) ...

We have no idea why we lost our music and are contacting Apple as we write this to thank them and let them know that our battery is stable, but we lost our music in the process...

We don't want to troubleshoot why we lost our music with Apple, but we think that it's pertinent to the incident that they know this happened...

sidenote: We still have iMessages disabled...

So there it is, that's what we did, and are truly unsure what exactly fixed the battery usage issue, but you can take it to the bank, that it's fixed...and that's a fact!

Oh PS: 11.1 will be coming out soon, basically 11.0.01/02/03 rolled up in 1 11.1 ;-)

5hVnz Song of the Month...

As Long As I'm Singing...
https://www.youtube.com/watch?v=_e9d8QFTIb0

...we always love to leave em' singin'...and that's a fact!

It's Time...

It's time to update your iPhone to 11.0.3 if you haven't already...

It's changed a bit, but I think you'll like the new look...

All the phones have had one issue or another or another and another, but it's time...

iPhone 7 has seen a lot of issues, but it's mainly been all the older phones that have had the most of the problems, and like I said, the 5s would feel it the most and it has...

Although, it's not the case anymore, and you can feel confident to upgrade all your devices and you'll be happy you did, because your devices will be a little faster...

We do recommend though, that you tether your device to your computer and NOT use the WiFi connection...

We've heard that the bulk of the problems with the 5s version was due to the WiFi update, so connect your device to your computer...

sidenote: Make sure you check the App Store for installed apps that you have installed that are compatible with 11.0.3...

Remember computers?

Well it's the reason why you still need a computer, for situations like this...

Remember, Backup, Backup then Backup Again, make sure you backup your device first before updating...

Computers are still relevant and so is Apple...and that's a fact!

**UPDATE**

We've noticed a little bit more battery usage than before, but not enough to be concerned with updating...

More than likely they will be coming out with 11.0.4 soon to wrap up the battery usage issue, but just thinking out loud ;-)...

You'll like the new look and the increased speed...

**UPDATE**

Noticed today that the battery usage was higher than usual, our guess is they are collecting data in the background, but again, just thinking out loud based off of experience...

anyway, try turning off your Bluetooth and your WiFi under settings if you're not using it during the day...

Here are some other tips that Apple has put out for you to maximize your battery life:
Maximize Battery Usage

FYI: Apple is saying that people are just using more of their battery somehow, even though they haven't changed their routine...

Really Apple? Okay, just a tip for you Apple, in order to diagnose the solution to a problem you need to figure out what has changed recently...OH YEAH 11.0 CAME OUT :-D DUHHH...

There's your problem Apple, don't blame the end user, that's so tech...

Gordon Kelly from Forbes has a laundry list of end users complaining about all the issues they've had with the 11.xxx update(s)...

The problem that we are seeing that some of these errors are getting pushed into all the updates and now the 11.3 update as well...

The only problem with the 11.3 update is the higher battery usage, other than that the OS is functioning properly, better than it ever has before...

It's fast, and we love the new look, but are a little bummed out about the battery drainage, but we're still confident that this was the update to do...

We're confident that they'll be getting this fixed real soon, right Apple...

**UPDATE**

Well if you haven't figured it out yet, the problem is in the texting...

The biggest drainage of the battery is in the texting, and it's recommended to turn off iMessage and use only SMS...

...go to settings, messages and disable iMessage...

SMS is Green iMessage is Blue which is only writing or touch to make symbols, sketch tap or heartbeat, so nothing special really...

We noticed a significant improvement with our battery preservation...

Uninstall ALL Piriform Products...

If you have been using CCleaner and Defraggler from Piriform you'll want to uninstall them...

"Article"

Avast now owns Piriform and you might not know it but they've allowed their systems to get infected, and they're good at that...

Avast is not a good program and now the proof is in their own pudding...

What's worse, is that it went undetected, that's right, UNDETECTED for a MONTH before they noticed it...

We coined an old saying, "if you give the keys and codes to the robbers, you'll come home to an empty house"

The problem here is that you've allowed the malware to get into your system by a "Trusted" program so, you've given them the access...

At this point it's recommended to reinstall your computer/devices from scratch and change all your passwords, we've already done it...

Don't worry about malware getting into pictures or documents, but you'll want to download all new .exe...

Don't use any .exe installs that were on your system, download a fresh version...

Load only new drivers either from the MFG websites, or from you reinstall disk, then upgrade to the latest...

Your system is compromised, you can count on it, and if you continue to use your system in this state you'll be setting yourself up for failure...

You don't know what information they are gathering, what keystrokes they are recording and if you're logging into bank accounts, oooh, it's just a matter of time, not if, when rule will apply...

Not that reinstalling your computer was a big deal before, but it's even easier now, plus with mobile devices you'll be able to stay online while you reload your system, so really no down time...

We were a little nervous with the reinstall this time only because Microsoft was bottlenecking all Windows 7 downloads which made it unbearable to reload a system, but that's not the case anymore...

Microsoft downloads for Windows 7 are acting the way they should be, considering that the software is STILL SUPPORTED hint hint MS...

Sure, they aren't adding new features to the program, but they are still responsible for security updates, patches and connectivity fixes...

So again, remove ALL Piriform products from your system, due to their negligence and the fact that a Malware Software Company (Avast) let it through and let it go undetected is another reason to remove these programs like they never existed...

We'll be on the lookout for a replacement program, but for now, just use Disk Cleanup from Microsoft, it's already on your system...