We have been going round and round and round and round and round and round with Comcast on their Gateway 1 and 2 modem/router.
The problem is that the signal gets dropped all the time and the wireless portion of this Gateway 1 modem only allows 54Mbps which is a far cry short of 300Mbps.
So then they said, you'll need to upgrade to the Gateway 2 modem or the XB3 they call it, but come to find out they recalled it. GREAT!!!
sidenote: To be honest with you we're not even sure that the G2 is/was the XB3 :-D at this point we have given up, because it doesn't even support DOCSIS 3.1, so what's the point...
The other lie they will tell you is that you'll need to upgrade your current Internet Speed to Extreme from whatever you have now in order to go to the new modem, which is a lie.
The other lie they will tell you that you'll need to go to the X1 Platform Control Box in order to go to this modem, which is another lie.
sidenote: Most setups have independent connections to the Cable and Internet, so WHY THE HELL WOULD YOU NEED AN X1 PLATFORM BOX WHEN IT HAS NOTHING TO DO WITH THE INTERNET?!
...I don't think it would matter either way, shouldn't, but it...shouldn't, but it might...but it shouldn't
Now, in defense for the Employees, they could just not be getting trained properly, which was a blog of ours awhile ago about POOR TRAINING!!!
They're all LIARS and just plain stupid thanks to Comcast/Comcrap Corporate.
YOU DO NOT NEED TO UPGRADE YOUR INTERNET OR CHANGE TO THE X1 PLATFORM IN ORDER TO GET BETTER CONNECTION SPEEDS AND RELIABLE UP-TIME...and that's a fact!
The reason why Comcrap Corp. doesn't train their employees properly is because they just want them to sell sell sell.
The sad part is when you look these employees in the eyes, they're all lit up and happy and think they know what they are talking about, but they don't.
It reminds us of the dog that stands on the side of the street of the busy intersection, you try to stop them from running into traffic, but they just don't know any better...
We finally got them to admit it, but it was once we found out all this information first was when they said, yes, you are right.
See, it's not a bad student, just a bad teacher, the student knew, they just protected them, but when called out and left with no more excuses was finally, when they caved in and just admitted it!
Get away from their Modems they are JUNK!!! and go with a 3rd party Modem and Router.
Some suggestions for you are the:
D-Link DCM-301 DOCSIS 3.0 Cable Modem with a DGL 4500 router behind it, but good luck finding a DGL-4500 ;-(
or the All in One Motorola...
Motorola Surfboard Extreme SBG6782-AC DOCSIS 3.0 Cable Modem and AC1750 Dual Band Gigabit Wi-Fi Router
sidenote: If you are using the Telephone from Comcast these solutions "Will WORK" **SOLUTION**
If you have a wall jack in your house and you have service already with Comcrap, you can have them come out and activate your Phone Wall Jacks. This way you can bypass the RJ11 ports on the Modem and plug directly into your wall. If you have service already they will activate your wall plugs for free. Now you are Drop Off Free and no longer hostage to Comcrap Modems...and that's a fact!
We went with the D-Link DCM-301 DOCSIS 3.0 Cable Modem with a DGL 4500 because we already owned the DGL 4500 router and it's GREAT!!!
sidenote: An alternative to the 4500 would be: The D-Link Wireless N 300 Router or the D-Link Wireless AC 750 Mbps...That way you are D-Link on both ends...
You will need to call Comcrap to have them activate your new Modem, simple enough, you will also need to tell them to stop charging you 8 dollars a month for their Comcrap modem and you'll need to return their modem to their retail facility.
YOU DO NOT NEED TO UPGRADE TO X1 OR EXTREME INTERNET.
Extreme internet is billed on top of what you are already paying, so lets say you pay 40.00 a month for Blast Service from Comcrap, they will add another 50 dollars on top of that 40.00 to go to Extreme Internet which you don't need in order to get reliable and FAST FAST Wireless service!!!
Comcrap is not your friend when it comes to finding out the truth about what it takes to get a reliable signal and better Wireless speed.
Ditch their Crap, Get one of the above solutions, but you more than likely won't find a DGL 4500 router, but there are others out there to choose from, but you definitely need the D-Link DCM-301 Modem.
or
Just get the all in one Motorola Surfboard Extreme SBG6782. A little Pricey, but a solid solution and it's an "Extreme" modem, so if you did upgrade to extreme service, you'd be prepared :-)
sidenote: Just like we said, DSL would be picking up the pace, they now have 40mb speeds for 19.95 a month. If we had a choice in the matter we would already be there, but it's a whole thing, so we're stuck with Comcrap, but at least WE ARE IN CONTROL!
Just to be clear, we didn't order another Comcrap modem, we didn't upgrade our Internet to Extreme and we didn't upgrade to the X1 platform, like Comcrap said, "WE HAD TO DO" Nope, all we did was add a reliable Modem to our Internet for 80.00 and added our DGL-4500 router for WiFi and that's it! Internet is now Reliable and Fast!
However, if you don't do what we did, and "others" you'll be hostage to Comcrap and their lies and you'll be paying an extra GOD knows what A "MONTH" FOR NOTHING...and that's another fact!
Comcast, you're getting tooooo greedy :-(
**UPDATE**
It's not what you know, it's who you know. We have an inside scoop on what Comcast is trying to do with it's customers.
Comcrap is "MAKING, FORCING" it's customers pay for the Fiber Optic Upgrades that it is trying to go to by making people buy things they don't need nor do they want.
They are charging people 250.00 to come out and hook up the Gateway 2 modem and converting you to Fiber Optic via your Credit Card.
We have direct confirmation that they are upgrading people regardless if they need it or not just to pay for converting to Fiber Optic.
Then they are charging you an additional 50.00 dollars a month for this service that you don't need in order to get a Faster than 54Mbps Wireless and a Stable Modem.
DON'T BE FOOLED BY THESE...EXECUTIVES!!!
If you want a Stable Network and a Faster WiFi, all you have to do is bypass their modem with the information we provided above and save yourself 850.00 FOR NOTHING!!!
People that were conned into getting Extreme Internet are still experiencing drop offs. WiFi is fast, but it knocks them off all day long, sometimes 3-4 times in an hour.
All you have to do is hold out and let Comcrap pay for their own upgrades. Don't be fooled into their BS lies!
**UPDATE**
Comcast just did something today, we heard it, didn't you, what was it, just today...just kidding, it was HP, faulty laptop adapters being recalled...The New Corp. Motto should be, BIG PROFITS for cheap products!
Wireless competition heats up, and so do changes in executive ranks...
"It's a shame to see Geisse (current CEO of AT&T) go, but putting de la Vega in charge of a new merged unit makes sense," said Gartner analyst Bill Menezes in a telephone interview. "Having a tightly integrated mobile-enterprise unit is what the corporate customer wants, and what the competition will have a hard time to deliver."
http://www.computerworld.com/article/2599722/wireless-carriers/wireless-competition-heats-up-and-so-do-changes-in-executive-ranks.html
Consumers with affected cords can contact the Palo Alto-based company at (877) 219-6676 from 7 a.m. to 4 p.m. Pacific time Monday through Friday or online at https://h30652.www3.hp.com/ and select "Recalls" at the bottom of the page, then select Power Cord Recall.
http://www.usatoday.com/story/tech/2014/08/28/hewlett-packard-recalls-6-million-power-cords/14744183/
**UPDATE**
ahhhhhh...I get it, it's the rj11 in the Modem that Comcast uses (Arris) for your Internet. That's why their isn't rj11 in any of the alternative Cable Modems out there, I bet...that is the reason why the InterWeb :-D WiFi loses connectivity...that's funny :-D, the phone isn't through Comcast, it's some other company outside of Comcast. That is why it takes up to two weeks for you to regain your phone line when you register a new modem...who is responsible for the rj11...
sidenote: Confucius say, don't include a compatibility problem with over-charging customers 850.00 for something they don't need...
quicktip: Comcast is boasting 50Mbps (6.25MBps download), and we are currently at 2-300Mbps (25-37.5MBps download) 'We are "Capable of Internet download speeds up to 343 Mbps (42.88MBps download) and upload speeds up to 131 Mbps (16.375MBps upload) based on your Cable provider service, "M.S.I."/-V-' So tell me Comcast, do you know what a Mbps is...
...it's the upload that is best for games online, the "Goal" is to have tit for tat, in other words, 343Mbps download and 343Mbps Upload and moving towards what class...1750x1750...and that's a fact!
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