One of the weirdest things happened to us on iPhone in the past two days...
Apple has introduced a new program called Screentime which simply put is a content and privacy restrictions program...
The weird thing is that it had put a passcode into this program that we didn't do...
We never added a passcode to this app, but sure enough there it was and we had 10 chances to figure it out or it would have locked us out of our phone...
We were up to the 8th chance to reset it and decided that we better contact the pros...
They said that we would need to merge our data into the iCloud and do a restore...
They said that iCloud doesn't save passcodes and that it was the only way that you can remove your passcode, well, they were wrong...
We noticed this passcode yesterday, and tried it again today thinking that the chances would reset, but they don't...
We had backed up our phone today twice, why, we don't know, we just did, we also did a sync, why, we don't know, we just did...
We tried to reset our phone from the phone, but it wouldn't let us because it wanted not only our password, but the passcode as well, which we didn't know...
So we plugged our phone into a USB cable, started up iTunes and chose restore phone, which took the phone back to factory settings...
We then chose on the phone to setup our phone as new as well as in iTunes, it asks both on the phone and iTunes so we chose new on both...
The only password we setup was the lock screen password, we then chose the backup from today and recovered from backup...
When the backup was done we had the most recent settings on our phone which was nice, and the most important part was the Screentime passcode had been reset...
Now two Apple professionals said that this couldn't be done, but those are the steps we used to prove that it can be done...
As we write this, we never put a passcode in their to begin with, and if we did, we would have known what the passcode was...
We never upgraded to iOS 12, we skipped to iOS 12.0.1, not sure if that had something to do with it...
We are currently at 12.1 which is the current iOS so not sure if the way we updated created this problem, because we're pretty sure that Screentime just came out in iOS 12...
As we said before, we never put a passcode in there to begin with, and if we did, we would have known what the passcode was...and that's a fact!
FYI: We did hear that they have been getting a lot of calls about this very issue lately, coincidence...
UPDATE: Its come from good sources that this problem continues to happen at Apple...
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